Discover what your audience wants…without surveys.
Customer Secrets Unlocked is a practical step-by-step course that shows you how to use ChatGPT to interpret your existing email and customer data so you can make more strategic marketing decisions, create better-aligned products, and understand what your audience wants without relying on surveys or guesswork.
Have you ever wished you could understand your subscribers and customers better without sending awkward surveys, guessing what to sell next, or investing in complicated analytics tools that feel overwhelming to learn?
What if the answers are already sitting inside your email platform and shopping cart, and all you need is a clear, guided way to read the signals that are already there?
What you want is a practical system to help you better understand your email subscribers and customer behavior without any complicated analytics or expensive software.
Introducing…
Customer Secrets Unlocked is a practical, step-by-step course that shows you how to uncover meaningful insights about your audience using the data you already have.
Instead of relying on assumptions or surface-level metrics, you will learn how to interpret real behavioral patterns so your marketing becomes more intentional, your product creation becomes better aligned, and your business decisions feel calmer and more confident.
Customer Secrets Unlocked is a practical system grounded in real-world business strategy
This framework is shaped by practical implementation and guided by my experience as a Certified Business Strategist. The goal is not to impress you with statistics, but to help you better understand your customer behavior so that you can make more strategic marketing decisions, relevant offer creation, and build long-term growth.
This course is designed to be approachable even if you dislike math or feel intimidated by numbers.
You will not need expensive dashboards, advanced formulas, or technical expertise.
All you need is your existing email subscriber data extracted from you email service provider and your customer purchase data extracted from your shopping cart, and ChatGPT as your analysis assistant.
A free ChatGPT account is sufficient to follow the lessons, while a paid account can be helpful for larger datasets and fewer processing limits. The focus is not on becoming a data analyst, but on learning how to read consumer patterns of your business.
How will Customer Secrets Unlocked help you better understand your existing audience?
Instead of wondering whether your marketing activities are actually working, you will learn how to interpret patterns such as:
You will also learn how to answer practical business questions such as:
Many creators try to estimate or guess the answers to the above questions but most don’t fully grasp the actual insights because they are unable to go deeper than the surface level understanding of email open rates, click rates, and sales conversion rates.
Customer Secrets Unlocked is designed as a step-by-step framework to show you exactly how to discover what your audience wants without having to ask them directly or be overwhelmed by confusing analytics.
Here’s what you are getting inside Customer Secrets Unlocked:
Rather than sending more emails and hoping something works, you will learn how to send more intentional messages.
Instead of creating random offers, you will begin to notice which signals indicate loyalty, readiness, or the need for re-engagement.
This is not about perfection or complex analytics. It is about gaining clarity and confidence so that each decision you make moving forward is guided by observable patterns instead of uncertainty.
Other than being mind-blown by the amount of insights you now have about your audience, you will also be equipped with actionable steps and practical strategies that you can implement right away for your next marketing campaign or product offer!
After going through Customer Secrets Unlocked, you will be able to:
One-time payment of $97
Who This Course Is Best For
Customer Secrets Unlocked is especially helpful for creators who have been running their online business for around a year or more, as this usually means there is sufficient subscriber and customer activity to extract meaningful insights.
However, even if your business is newer, the workflows and habits taught here will help you build strong foundations early so you grow with clarity instead of guesswork.
This course is ideal for:
Understanding external market trends may be helpful in building your business but if you want to deepen engagement, increase subscriber longevity, and boost profitability, you’d want to decipher the hidden breadcrumbs your audience has left you!
Hello! I’m Faith.
I am a Certified Business Strategist and online business coach. I help purpose-driven entrepreneurs build simple, scalable digital product businesses — with strategy, integrity, and soul.
Based in Singapore and serving a global audience, Faith brings a unique voice to the online business space — one that’s refreshingly counter-cultural. Instead of hustle-at-all-costs marketing, she champions a slower, simpler, and more soul-aligned path to success — one rooted in stewardship, service, and sustainability.
Faith started her online business in 2018, juggling nap times and late nights as the primary caregiver to her three young children. With no team and no shortcuts, she built a 6-figure business from the ground up — proof that it’s possible to grow a meaningful and profitable brand while honoring your season of life.
With over 20,000 students across her digital courses, Faith is known for blending practical strategy with heart-centered coaching. Her clients often say she “gets it”—because she truly does. Having walked through the overwhelm, doubt, and noise of online business herself, she now mentors others with deep empathy and clarity.
Faith’s YouTube channel, ranking in the Top 2% globally by subscriber count, is filled with highly-raved Canva tutorials and actionable business content that continues to empower creators worldwide.
If you’re looking to grow a business that reflects your values — not just your goals — Faith is here to guide you every step of the way.
Frequently Asked Questions
Do I need to be good with numbers or analytics?
Not at all. This course is designed for creators who may feel intimidated by data or dislike math. You will not be using formulas or complicated dashboards. The focus is on interpreting patterns with guided steps, not performing technical analysis.
Do I need any special software?
No. You only need access to your email platform, your shopping cart data, and ChatGPT. There is no requirement for paid analytics tools or additional subscriptions.
Do I need a paid ChatGPT account?
A free ChatGPT account is sufficient to follow the course and complete the exercises. A paid account can be helpful if you are working with very large datasets because it reduces processing limits, but it is not mandatory.
How long do I need to be in business before this is useful?
This course is most helpful for creators who have been running their business for around a year or more, as that usually means there is enough subscriber and customer activity to extract meaningful insights. However, even newer businesses can benefit from learning the workflows early so they build strong data habits from the start.
Do I need to be in a particular niche for this to be useful?
No. This course is not niche-specific because it focuses on behavior patterns, not industry trends. Whether you are in coaching, digital products, education, services, memberships, or another online business model, the same core questions apply: who stays, who buys, how they engage, and which activities lead to loyalty or drop-off.
As long as you have an email list and some form of customer or purchase data, the workflows and guiding principles in this course can be adapted to your niche and offer types. The goal is to help you understand your audience signals more clearly, regardless of industry.
What platforms does this work with?
While demonstrations may reference specific tools (I use Kit and ThriveCart), the principles apply to most email service providers and shopping carts. The course focuses on concepts and workflows that can be adapted to whichever platforms you are using.
Will I need to share my customer data publicly?
No. All analysis is done privately on your own computer using your own files. You are not required to share your data with anyone else.
Is this only for large email lists?
No. The course works for both small and large lists. Even a few hundred subscribers can reveal useful patterns. The goal is clarity, not scale.
What exactly will I be able to discover?
You will learn how to interpret patterns such as subscriber longevity, buyer recency, engagement depth, acquisition sources, and retention trends. These insights help you understand which marketing activities are effective, which offers resonate most, and where opportunities for re-engagement exist.
Is this a technical course or a marketing course?
It is a practical business strategy course. The emphasis is on how data informs marketing direction and product creation rather than on technical analytics or statistics.
What supporting resources are included?
You will receive a ChatGPT Prompt Library for copy-and-paste guidance, an Audience Insights Log to capture discoveries and decisions, and a Segmentation Action Guide with practical next-step ideas so you can move from insights to action more easily.
What if I don’t like the program?
Due to the digital nature of the program, there will be no returns or refunds.
When is the program happening?
As this is a new course, all the lessons will be added to your ThriveCart member account by 15 Feb 2026.
My question isn’t here…
If you have questions not answered above, please send an email to [email protected] and we will get back to you as soon as possible.
If you’re ready to stop guessing what your audience wants and start making clearer, more strategic decisions with the data you already have, join Customer Secrets Unlocked today and turn your existing subscriber and customer information into confident action!
One-time payment of $97
*Video lessons include closed captions and are accompanied with transcripts. You can also listen to the lessons through our private podcast feed.